NEW DELHI: Minister of State for Petroleum and Natural Gas, Dharmendra Pradhan, on Friday launched MoP&NG e-Seva, a dedicated grievances redressal platform on social media to deliver 24x7 support for consumers relating to the oil & gas sector.
Taking forward the government’s agenda of digital interface, the petroleum ministry’s portal will be a single-point interface for all customers to reach out to the government for addressing their feedback or grievances related to the oil & gas on social media. MOPNG e-seva will also deliver 24x7 support for consumers.
Twitter and Facebook will be linked to e-seva and other social media platforms will be added in due course. A team of nodal officers from oil companies and allied services has been formed to address issues on a real-time basis.
Conversations are being tracked on a real-time basis and a standard operating procedure has been put into place for immediate intervention and closure by companies under the Ministry of Petroleum & Natural Gas. While oil companies will continue to do regular redressal through their respective channels for complaint redressal, the MOPNG e-Seva is an exclusive integrated portal that would handle queries that are received on the official handles of the petroleum minister, petroleum ministry and MOPNG e-seva.