Ministries told to Redress Pensioners' Problems Soon - The New Indian Express

Ministries told to Redress Pensioners' Problems Soon

Published: 05th April 2014 06:00 AM

Last Updated: 05th April 2014 01:17 AM

Just a month-and-a-half before India puts a new government in place, the government on Friday directed all Central government ministries to redress the long-pending grievances of pensioners in two months of receiving a complaint.

In its observation the Department of Pension and Pensioners’ Welfare (DPPW)  has found that the department was not even acknowledging receipt of a complaint and now wants that it should be proactive and asked it to at least start the process of redressal soon.

The DPPW said that complaints remained unattended for long leading to untold inconveniences for the pensioners.

“The minimum courtesy of acknowledging a receipt of the complaint may be done within a period of three days of the receipt of the grievances in case of receipt of dak (mail) physically and same day in case if it is an online application,” it added.

The DPPW has also developed a pensioners’ portal--www.pgportal.gov.in-to receive complaints and has also established a complaint centre being run by the Department of Pension & Pensioners’ Welfare for receiving complaints and it has also established a Centralised Pension Grievances Redress and Monitoring System (CPENGRAMS).

The pensioners can also write their grievances to nodal officers of respective ministries.

The department also mandated that the grievances may be redressed within a maximum period of two months of its receipt. “Cases where it is not possible to give an immediate reply, an interim reply should be given to the applicant,” a recent order by the DPPW said.

“Pending vigilance or court cases cannot be included in grievances as they are dependent on the finalisation of the cases. Hence, the pensioner may be informed of the same and these grievances tackled accordingly,” the department said in the order issued to all Central government ministries.

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