Reissue: Enterprise Chatbot Platform Leader Kore.ai Releases Bots Platform 6.1; Names Citigroup International ex-CIO as Strategic Advisor

Kore.ai Inc., a leader in conversational AI solutions for the enterprise sector, today announced the release of Bots Platform 6.1 version, which comes with features that promise to deliver a whole new experience of bot building for global companies.

Business Wire India

Bots Platform 6.1

The Kore Bots Platform 6.1.0 Features

A whole new bot builder experience

Bot Builder 6.1 comes with collapsible sidebar navigation and revised layouts for getting things done quicker and easier.

Better Bot Insights

The latest platform allows enterprises to analyze bot performance to view most frequent utterances that matched or failed to match any intent. It demystifies natural language processing by providing a detailed analysis of how user utterances are processed by its NLP engine for better intent identification. In addition, how user defined utterances are classified against each bot task can also be viewed graphically now.

Universal Bot

The latest platform enables developers to string together individual bots to create a multi-purpose, branded universal bot or virtual personal assistant (VPA) that communicates with multiple bots for a person. The universal bot essentially takes the user’s requests and determines which bot to call to tackle the task at hand, multi-tasking on the person’s behalf.

Smart Alerts

This feature automatically subscribes bot users to alert notifications as part of dialog journey. Alert parameters can be dynamically passed to the bot during runtime and notifications can be auto expired based on preset limit.

IVR Voice Support

Kore.ai's IVR integration (channel) allows customers to integrate their IVR application flows with conversational bots built on Kore.ai platform. This integration allows synchronous or asynchronous https communication with IVR systems to further help customer support. The new channel, at a functional level, help companies to integrate their existing processes to the conversational bots to deliver better customer communication and faster query resolution.

About DK Sharma

DK is a highly accomplished executive with nearly 30 years of experience in managing and implementing a variety of consumer banking technology platforms and operations capabilities across the world. As Citigroup International CIO, DK played a key role in the bank’s technology evolution. His initiatives on core operating platforms, digital transformation, hybrid cloud platforms and agile process frameworks helped drive speed and agility while reducing total cost of ownership.

DK is also an active investor in a few Big Data Analytics related startups.

About Kore.ai

Kore.ai specializes in AI-rich conversational solutions to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things.

Recognized by Gartner, with more than 150 pre-built bots that leverage AI, ML, NLP and speech recognition, Kore.ai is a strategic partner of choice for Facebook, SAP and Cisco, leading other global major system integrator companies.

SOURCE Kore.ai Inc.

Related Links

https://www.kore.com

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