Reissue: Enterprise Chatbot Platform Leader Kore.ai Releases Bots Platform 6.1; Names Citigroup International ex-CIO as Strategic Advisor
As conversational computing becomes mainstream, chatbot platforms are expected to deliver more, by handling multiple tasks with greater analytics. Kore.ai’s new platform has features for supporting bot-to-bot communication via universal bots, enabling better natural language processing (NLP), facilitating deeper understanding of bot performance, and delivering greater efficiencies in terms of handling multiple intents in a single sentence or more intuitive user interface. In addition, the platform now supports 22 digital, IVR and voice assistant channels - so a single bot defined once can be instantly deployed across all channels with channel specific configurations as needed.
More than 75 of the Fortune 2,000 companies and an increasing ecosystem of developers wanting to develop bots on our platform will benefit from this new release.
"Our promise has always been to design an end-to-end platform, running in the cloud or on-prem, creating secure, smart, conversational and quick-to-market bots for enterprises. We’ve bolstered our Kore Bots Platform with rich new capabilities for enterprises, and are also bringing in fresh thinking into how AI-powered conversational solutions could be engineered better for specific industries. To advise us on how to create strategic digital value through great customer engagement, we are expanding our team. I am thrilled to welcome Devendra Kumar (DK) Sharma, former CIO of Citigroup International, into the Kore.ai family as a strategic advisor,” said Raj Koneru, CEO and founder of Kore.ai.
Florida-based DK Sharma will be part of Kore.ai’s advisory board, he said. DK is the CEO of a financial services startup that focuses on delivering Speciality Finance / lending solutions with a mission to Democratize Access to Affordable Credit.
Accepting his appointment, DK said, “Kore.ai has a powerful and unique combination: the unlimited potential for growth and strategic relevance in an emerging technology space, and a culture that Raj has fostered of collaboration, diversity, respect, and innovation. I could not be more excited to join Kore.ai as a strategic advisor.”
The Kore Bots Platform 6.1.0 Features
Bot Builder 6.1 comes with collapsible sidebar navigation and revised layouts for getting things done quicker and easier.
Better Bot Insights
The latest platform allows enterprises to analyze bot performance to view most frequent utterances that matched or failed to match any intent. It demystifies natural language processing by providing a detailed analysis of how user utterances are processed by its NLP engine for better intent identification. In addition, how user defined utterances are classified against each bot task can also be viewed graphically now.
The latest platform enables developers to string together individual bots to create a multi-purpose, branded universal bot or virtual personal assistant (VPA) that communicates with multiple bots for a person. The universal bot essentially takes the user’s requests and determines which bot to call to tackle the task at hand, multi-tasking on the person’s behalf.
This feature automatically subscribes bot users to alert notifications as part of dialog journey. Alert parameters can be dynamically passed to the bot during runtime and notifications can be auto expired based on preset limit.
IVR Voice Support
Kore.ai's IVR integration (channel) allows customers to integrate their IVR application flows with conversational bots built on Kore.ai platform. This integration allows synchronous or asynchronous https communication with IVR systems to further help customer support. The new channel, at a functional level, help companies to integrate their existing processes to the conversational bots to deliver better customer communication and faster query resolution.
About DK Sharma
DK is a highly accomplished executive with nearly 30 years of experience in managing and implementing a variety of consumer banking technology platforms and operations capabilities across the world. As Citigroup International CIO, DK played a key role in the bank’s technology evolution. His initiatives on core operating platforms, digital transformation, hybrid cloud platforms and agile process frameworks helped drive speed and agility while reducing total cost of ownership.
DK is also an active investor in a few Big Data Analytics related startups.
Kore.ai specializes in AI-rich conversational solutions to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things.
Recognized by Gartner, with more than 150 pre-built bots that leverage AI, ML, NLP and speech recognition, Kore.ai is a strategic partner of choice for Facebook, SAP and Cisco, leading other global major system integrator companies.
SOURCE Kore.ai Inc.
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