Token System for Easier Ticketing

Booking counters at City Station will soon indicate waiting time

Published: 14th September 2015 03:52 AM  |   Last Updated: 14th September 2015 03:52 AM   |  A+A-

QUEEN’S ROAD: It will soon be easier to book reserved tickets at City Railway Station counters with the Bengaluru Railway Division planning to put in place a token number system that works on a first-come-first-served basis.

Though stations under Mysuru Division have been following such a system since 2011, City Station will be the first in Bengaluru Division to launch it, said Anup Dayanand Sadhu, Senior Divisional Commercial Manager.

The idea, billed as ‘Queue Management System’ (QMS), is modelled on the method followed in banks. “We are looking at introducing it this week,” Sadhu said.

“When an individual asks for a ticket form at the counter, the clerk will run it through a machine that will print a number on the form,” he explained. The electronic panels outside each counter will display the numbers in queue and this will give you a fair idea about how long you will have to wait.  

“It gives (the person waiting to book tickets) time to carry out other minor works in the vicinity or have a bite and get back in time,” Sadhu said.

At present, QMS is followed in four places under Mysuru Division — the PRS Centre at Kuvempu Nagar (in Mysuru), Mysuru Junction railway station, Shivamogga railway

station and Davangere railway station. According to Sadhu, the public’s response to it has been “really good”.

On the possibility of more stations in Bengaluru Division adopting the system, Sadhu said, “We want to see the response from the public. If it clicks, then we are keen on introducing it at Yesvantpur and Cantonment stations too.”

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