Made to stand in bus for 350 km, Chennai family gets Rs 36,000 compensation after nine years

Undergoing harassment from the conductor and also being an arthritis patient, A Abdul Ajeez submitted a petition at the District Consumer Redressal Forum Chennai South in 2010.

Published: 06th March 2019 04:23 AM  |   Last Updated: 07th March 2019 01:14 PM   |  A+A-

Image of a TNSTC bus used for representational purpose (File Photo | Nakshatra Krishnamoorthy/EPS)

By Express News Service

CHENNAI: Nine years after four of a family were made to travel standing in the Tamil Nadu State Transport Corporation (TNSTC) from Chennai to Vedaranyam, despite having confirmed tickets, a city consumer forum directed the State Express Transport Corporation to provide a compensation of Rs 36,000 to them.

According to the petition submitted by A Abdul Ajeez, a resident of Porur, in 2010, he had booked prior tickets for eight of his family members to travel to Vedaranyam. However, on the day of travel, he found after boarding, that the seating capacity of the entire bus was only 40 seats but he was provided with seat numbers till number 44.

The passenger had booked tickets two days in advance by paying a sum of Rs 1,155 from number 36 till 44. With the conductor denying the seats to four of his family members, they were forced to travel standing for the complete distance of 350 km till Vedaranyam. This was submitted in the petition.

Undergoing harassment from the conductor and also being an arthritis patient, A Abdul Ajeez submitted a petition at the District Consumer Redressal Forum Chennai South, seeking a compensation of Rs 2 lakh along with the ticket charges and medical expenses.

Countering the allegations, the counsel for State Express Transport Corporation (SETC) said that at the last moment, the timekeeper informed the conductor that passengers of another vehicle were to be accommodated in his bus, which was also informed to the passenger.

That the passenger was also made to travel in the same bus by adjusting with other co- passengers, was submitted by the counsel for SETC at the forum.

However, based on the documents submitted, M Mony, president of the Forum, directed the SETC to pay a compensation of Rs 36,203 including the ticket value, the medical expenses and for the mental agony caused to the passenger.

Stay up to date on all the latest Chennai news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments(1)

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

  • Sanjeevi

    Late judgement. The time keeper and conductor might have obliged politely the passenger might have considered. Because of rude behaviour has taken to this much.
    4 months ago reply
flipboard facebook twitter whatsapp