HYDERABAD: People appear to be unhappy with Greater Hyderabad Municipal Corporation’s delivery services such as issuance of birth and death certificates. In an online poll which sought people’s views on the services, ‘Poor’ option garnered more than 15,000 votes while there were only 12,000 people who chose ‘Good’ option by late Thursday evening.
The online poll which can be found on bottom left of the GHMC website, asks people ‘’How do you feel about our delivery services’’, and gave options of ‘Good, Average and Poor.’ The ‘Average’ option got close to 4,800 votes. Online polls asking for views on Aasara service to senior citizens and others were conducted earlier.
GHMC officials said that the corporation offers services such as birth and death certificates and other services. The corporation has introduced online services for prompt issuance of death and birth certificates. This was done to keep away middlemen who charge hefty amounts from people for the services.
However, the system too seems to have taken a beating. An aggrieved citizen, Rajesh, said that he had applied for birth certificate more than three months ago but did not get it till date. “I did not expect it to take so much time. I went around the GHMC circle office for the certificate to know what went wrong but did not get the response I wanted,” said he who marked ‘Poor’ in the poll.
Another citizen, S Ajith, who was in need of a birth certificate to apply for Masters course, had a sour experience to narrate. “Expecting the certificate not to be issued within the stipulated time, I gave the process one month and applied in advance.
But it exceeded that time and the deadline to submit the certificate was fast approaching. I had no other way than to call up my relatives working in government departments to expedite the work,” Ajith said.
A GHMC official said on condition of anonymity that they were looking into the grievances.