Customers Think Vodafone and BSNL are the Best

The level of satisfaction of telecom customers in the state is high, reveals a report by the Telecom Regulatory Authority of India (TRAI).

Published: 12th February 2014 09:12 AM  |   Last Updated: 12th February 2014 02:57 PM   |  A+A-

The level of satisfaction of telecom customers in the state is high, reveals a report by the Telecom Regulatory Authority of India (TRAI). The  report of the independent agencies engaged for customer satisfaction survey  of telecom services, released on January 30 by TRAI, places Vodafone in number one position in terms of customer satisfaction followed by BSNL and Airtel.

TRAI has set a benchmark of achieving a minimum of 90 per cent of service satisfaction for overall telecom services on a scale of 1-7 in eleven telecom service in Kerala. The key parameters included in the survey are customer satisfaction related to provision of services, billing performance, help services network performance, reliability and availability, maintainability and supplementary services.

Reliance, Idea, Tata Teleservices and Sistema Shyam (MTS) hold fourth to seventh positions in the report. The report is based on the assessment of the independent agencies that TRAI hired for doing customer satisfaction surveys of telecom services during the period April 2013-September 2013.

Though in most of the telecom circles in other states people are not aware the fact that there exists an appellate authority for grievances, the subscribers in Kerala know this which indicates the customers here are more demanding, observes the study.

While responding to the report, S Murali, Business Head - Kerala, Vodafone India  said that customer first is the cornerstone of the Vodafone brand.

“We keep the customer and their requirements at the core of all that we do. It is our constant endeavour to provide the best value to our customers, in terms of service, network and cost. Our commitment to provide quality services to our customers truly reflects in the recent TRAI survey,” he added.

Stay up to date on all the latest Kochi news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp