VIJAYAWADA: To address the grievances of passengers, Indian Railways has launched ‘Rail Madad’ - a mobile App. Through this App, the passengers can also get feedback on the status of redressal of their complaints. The complainant gets an instant ID through SMS on registration of a complaint, followed by a customised SMS communicating the action taken thereafter by the railways. This App integrates complaints received from multiple modes on a single platform.
Vinod Kumar Yadav, General Manager, SCR, told the Divisional Railway Managers (DRM) to closely monitor the redressal mechanism in South Central Railway with the help of the App.
He also stated that passengers could use the medical helpline, child helpline, and women’s helpline provided on the mobile App to get the desired assistance while travelling.
Amit Varadan, DRM, Secunderabad, said the division is fully committed to redressing the grievances of passengers with the help of this App.
“I request the passengers to file their complaints on ‘Rail Madad’ for real-time assistance,” he said.
Salient features of Rail Madad
A complaint gets registered with minimum inputs from the passenger (option of uploading photos available) A unique ID generated, complaint sent online to field officials concerned Action taken also communicated to the passenger through SMS Two modes of registration of complaints available - web-based, mobile App-based Web-based complaints can be registered through railmadad. in Mobile App can be downloaded from Google Play Store or Apple IOS (iPhone) Store