Seats of 40 percent Air India flights in bad shape, carrier promises action

Air India passengers, especially those travelling on international routes, have long been complaining about the poor upkeep of flight interiors.

Published: 23rd August 2016 06:16 AM  |   Last Updated: 23rd August 2016 06:16 AM   |  A+A-

AIR-INDIA PTI

Air India File Photo | PTI

NEW DELHI: Air India passengers, especially those travelling on international routes, have long been complaining about the poor upkeep of flight interiors.

Complaints have been lodged about how uncomfortable long-haul journeys are, how they have to make do with broken armrests and an unresponsive onboard entertainment system, but all this could be a thing of the past as the national carrier has decided to embark on a massive exercise to rectify all these issues and spruce up its maintenance exercise.

Alarmed by estimates that seats of 40 per cent of the flights on international destinations are in bad shape, the airline has set a target of sorting out its flight interiors by the year end. Along with the seats, emphasis will be laid on improving the curtains, carpets and lavatories.

Ajay Anand, a passenger travelling from New York to Delhi on an Air India last week took to the twitter to vent out his anger. “Flew AI102 on aircraft VT-ALR last week...extremely disappointed with condition of seats. Broken seat back on 48K !!”

Incidentally, Dilip Sahay, on the same route, claimed that washrooms on AI101 (Delhi-New York) and 102 (New York-Delhi) were out of order on July 29 and Aug 14. “Xtremely disappointed with the awful state of Business Class!!” he tweeted. Passengers have backed their claims by posting pictures of broken seats and dirty linen. 

One of the passengers travelling on the 16-hour flight to San Fransisco from Delhi last month had complained about broken armrests. Luckily, he was provided with another seat on request.

In his reaction, Air India CMD Ashwini Lohani said they were committed to matching up with passengers’ expectations. “These initiatives taken for the betterment of the services for passengers will not only make them believe us more, but also help us win them over again. The focus is to have better seat quality, proper reading lights and galleys and other interiors.” 

The onboard entertainment service is also being refurbished in keeping with the taste and requirement of passengers. The entertainment materials will be monitored now ever month. The unresponsive screens would also be monitored regularly. Previously Air India had issues with its TV screens which remained blank; most of the time due to technical issues.

Stay up to date on all the latest Nation news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp