NEW DELHI: Prime Minister's Office has received over 10 lakh grievances from public in last year. And the figure is more than 42 per cent in comparison to last year' number of complainant approached the highest office in the government of India.
These grievances were received from "very important persons and other applicants," the Minister said.
Responding to the question in Rajya Sabha, minister of state in the PMO said that the grievance redress mechanism of the PMO was in 2015 integrated with the online Centralised Public Grievance Redress and Monitoring System (CPGRAMS) -- a portal meant for addressing complaints against government departments from people.
A total of 10,29,523 complaints were received in 2016. Of these, 7,52,635 were disposed, said Singh, Minister of State in the PMO. During 2015, 7,25,112 public grievances were received by the PMO of which 5,58,247 were resolved, he said in a written reply to the Upper House.
As many as 92,652 public grievances have been received by the PMO between January 1 and 29, 2017. Of these, 49,196 have been resolved, he said.
Jitender Singh added that guidelines have been issued to all the Ministries/Departments to set up an internal grievance redress machinery and nominate a Director of Public Grievances for ensuring proper action on grievances.
"Regular review meetings are held in the Department of Administrative Reforms and Public Grievances for monitoring pendency of grievances including grievances received in Centralized Public Grievance Redress and Monitoring System (CPGRAMS) through Prime Minister’s Office (PMO). During the meetings, some of the disposed of cases are also reviewed on sample basis," minister added.
Further, a Grievance Analysis Study has been conducted in respect of top 20 Ministries/Departments/Organizations receiving maximum number of grievances for identifying the root cause of major grievances and systemic reforms necessary to address them. The reports, based on review of grievances which have been disposed of or pending, have been duly circulated to the concerned Ministries/Departments.