IndiGo, AAI play blame game over passenger’s fall from wheelchair

A blame game has erupted between the Airports Authority of India and budget carrier IndiGo, over a woman passenger falling off her wheelchair at the Lucknow airport on Saturday night.

Published: 14th November 2017 08:14 AM  |   Last Updated: 14th November 2017 08:14 AM   |  A+A-

A passenger stands at an Indigo Airlines' counter as she waits to get her boarding pass at the Srinagar airport . REUTERS/Adnan Abidi/Files

Express News Service

NEW DELHI: A blame game has erupted between the Airports Authority of India (AAI) and budget carrier IndiGo, over a woman passenger falling off her wheelchair at the Lucknow airport on Saturday night.

While IndiGo blamed the airport operator saying, the mishap occurred because there was a crack in the tarmac, the AAI has claimed that the incident occurred due to “gross negligence of an IndiGo employee” pushing the wheelchair at that time and there were no cracks in the ground.

Following the mishap involving Urvashi Parikh Viren, who was travelling on Mumbai-Lucknow flight 6E-446, the airline issued an apology late on Sunday night.

A statement issued by IndiGo spokesperson said, “An IndiGo representative was pushing Urvashi Parikh Viren’s wheelchair towards the arrival hall. As he was guiding her wheelchair through a dimly-lit vehicular lane, her wheelchair got stuck in a deep crack on the tarmac. The wheelchair went off balance and the passenger fell off her wheelchair.”

In its statement, the airline said that the passenger was “injured” and was immediately rushed to the AAI doctor where she was given first aid.  Dhruv Jyoti Mukherjee, terminal manager of the AAI and IndiGo representative, profusely apologised to Urvashi Viren, it added. It could not be immediately ascertained whether the passenger has filed a complaint. On Saturday night, a relative of the passenger had tweeted about the incident.

The State-owned AAI, however, had a different version of the incident. In a statement on Monday, AAI said the mishap happened due to “gross negligence of IndiGo staff” as he chose the wrong path on the tarmac “in order to take a short cut, while ignoring the defined path.”

The airport operator said, “AAI would like to put on record that the reasons given by IndiGo of the wheelchair getting stuck in the crack on the road are not correct as there is no crack on the tarmac...” In response to IndiGo’s claim that the particular lane was dimly lit, the AAI said the whole area had “sufficient illumination”.

Stay up to date on all the latest Nation news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

facebook twitter whatsapp