Airlines can’t charge extra for correction of misspelled name: Civil Aviation Minister Gajapathi Raju

The Minister made the announcement after getting several complaints from harried passengers against airlines and agents over the issue.

Published: 17th November 2017 09:27 AM  |   Last Updated: 17th November 2017 09:27 AM   |  A+A-

Union minister Ashok Gajapathi Raju (Photo | PTI)

Express News Service

NEW DELHI: In a major relief to passengers, Union Civil Aviation Minister Gajapathi Raju on Thursday made it clear that airlines cannot charge extra from passengers for correcting errors in the spellings of their names on tickets.

The Minister made the announcement after getting several complaints from harried passengers against airlines and agents over the issue.

“The above is applicable to any error in the name of a passenger while booking a ticket. The correction has to be made without any additional charge,” Gajapathi tweeted.

Sources in the Aviation Ministry explained that the names of passengers are often misspelt because a lot of new fliers, especially from small towns and cities, get their air tickets booked through travel agents and these errors often occur due to lack of proper communication between them.

Sometimes, the passengers are not literate enough to give out the correct spelling of their names, sources added.  

While airlines in some foreign countries charge excessive fees from passengers for making corrections, most major global airlines, including low-cost carriers such as Irish airline Ryanair and British airline easyJet, allow customers a 24-hour grace period to correct minor spelling mistakes.

Stay up to date on all the latest Nation news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp