Single emergency helpline '112' launched in 16 states, Union Territories

To access emergency services, a person can dial '112' on a phone or press the power button of a smartphone three times quickly to send a panic call to the Emergency Response Centre.

Published: 19th February 2019 03:24 PM  |   Last Updated: 19th February 2019 03:50 PM   |  A+A-

By PTI

NEW DELHI: Sixteen states and Union territories Tuesday joined a pan-India network of single emergency helpline number '112' on which immediate assistance can be sought by anyone in distress.

The 112 helpline is an integration of police (100), fire (101) and women (1090) helpline numbers.

The health helpline (108) will be integrated with it soon. Launching the '112' helpline, under the Emergency Response Support System (ERSS), Home Minister Rajnath Singh said the central government is committed to the safety of citizens, particularly women, for whom laws were changed to ensure the guilty is punished in a time-bound manner.

"The helpline number '112' will be activated across the country by next year and anyone in distress can reach the helpline by pressing a single key of phones which will be pre-programmed," he said.

The 16 states and UTs are Andhra Pradesh, Uttarakhand, Punjab, Kerala, Madhya Pradesh, Rajasthan, Uttar Pradesh, Telangana, Tamil Nadu, Gujarat, Puducherry, Lakshadweep, Andaman, Dadar and Nagar Haveli, Daman and Diu, Jammu and Kashmir.

The '112' helpline has already been launched in Himachal Pradesh and Nagaland. To access emergency services, a person can dial '112' on a phone or press the power button of a smartphone three times quickly to send a panic call to the Emergency Response Centre. In case of a normal phone, a long press of the '5' or '9' key will activate the panic call.

People can also log onto the ERSS website for the respective state and send an emergency email or SOS alert to state ERC. They can use '112' India mobile app, which is available free on Google Play Store and Apple Store.

The single number for emergency services is similar to '911' in the United States. Apart from launching the ERSS, the home minister also kicked off, the Investigation Tracking System for Sexual Offences (ITSSO) and the safe city implementation monitoring portal.

The ITSSO is meant for law enforcement agencies in the country. The system is an online module available to law enforcement agencies at all levels national, state, district and police station and allows the state to undertake real-time monitoring and management for completion of investigation in rape cases in two months.

It leverages the existing CCTNS data base, which covers nearly 15,000 police stations in the country. The ITSSO would greatly strengthen the ability of states for analytics and prognosis for timely investigation and prosecution in rape cases.

The home minister said safe city implementation monitoring portal will instil a sense of security in women in metro cities. "The government has identified eight cities for implementation of safe city projects in first phase at a cost of Rs 2,919 crore. The cities are Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Lucknow and Mumbai. The projects are funded under Nirbhaya Fund scheme," he said.

Stay up to date on all the latest Nation news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp