Don't do this to your debit cards, else you will permanently damage it! 

Banks have learnt that customers are facing difficulties with the new chip-based cards while withdrawing money from ATMs

Published: 13th March 2019 05:22 PM  |   Last Updated: 13th March 2019 05:22 PM   |  A+A-

For representational purposes. (File Photo | Abraham Richard M)

By Online Desk

The Reserve Bank of India had asked all banks to move to EVM chip-based cards in late 2018 to prevent card related frauds and tighten security. Almost all public and private sector banks have adopted the new technology which is being implemented across the country in stages.

Most ATMs in major urban and semi-urban areas have been upgraded to accept only chip-based cards, which means old cards cannot be used to withdraw money. However, along with the new systems come new problems. Banks have learnt that customers are facing difficulties with the new chip-based cards while withdrawing money.

Customers have complained that the card gets damaged when they mistakenly attempt to pull it out in the middle of the transaction. Many customers also forget to take out their card from the slot after the transaction is completed, resulting in loss/misuse of the card.

Here's what you need to do in order to avoid these problems:

1) Be aware that upgraded ATMs will lock the card inside for verifying your transaction and will release it only after the transaction is complete. You cannot pull out the card in the middle of the transaction. If you forcibly try to remove it while the transaction is still on, you will end up permanently damaging the chip in your card. You will have to apply for a new card then.

2) The ATMs will notify the customer to collect the card once the transaction is done. You can look out for the green LED indicator in the card slot which will blink once indicating that the card can be pulled out. You will also see a message on the ATM screen reminding you to collect your card from the slot.

3) If you have forgotten to remove the card from the slot and realise it later, you can immediately reach out to the bank and block your card. or log into your bank account online and block your card yourself. 

Stay up to date on all the latest Nation news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp