AP Govt's New Civic Service: Click a Pic, Have Your Problem Solved in 48 Hours

Published: 28th September 2014 06:01 AM  |   Last Updated: 28th September 2014 06:01 AM   |  A+A-

HYDERABAD: Is drainage overflowing in your locality? Are you getting sufficient drinking water? Has garbage piled up in your street? Just send a photo of the civic problem that you are facing in your town/city to the Municipal Administration Department through online along with your mobile number. Very soon, your complaint will be resolved within 48 hours and you will be sent an action taken report through SMS to your mobile.

In tune with AP chief minister N Chandrababu Naidu’s dream of transforming the state into a digital one, municipal administration and urban development minister P Narayana is ready to set up a mechanism in his department to resolve the complaints with regard to civic issues in every city/municipality within 48 hours.

This is named as ‘Online Grievance Redressal Tracking System’ and it will be introduced in all cities and municipalities very soon. For now, this mechanism is being implemented as a pilot project in select municipalities across the state such as Kadiri and Hindupur.

According to municipal administration minister P Narayana, people dwelling in urban areas can register their complaints through Internet along with a photo of the civic problem. 

“Once a complaint is registered through web-based application along with photo, the Municipal Administration Department will forward the details of the registered complaint to the concerned functionary along with the photo to resolve the issue immediately,” he disclosed. Narayana further said, “The issue will be addressed within 48 hours. Soon after resolving the complaint, the concerned citizen will be informed about the action taken by the functionary through SMS over his mobile phone or through web-based application.”

This ‘Online Grievance Redressal Tracking System’ enables citizens to track the status of their complaint at any given time.

Stay up to date on all the latest Andhra Pradesh news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp