Govt's New Civic Service: Click A Pic, Have Your Problem Solved

Published: 28th September 2014 06:01 AM  |   Last Updated: 28th September 2014 06:01 AM   |  A+A-

HYDERABAD: Is drainage overflowing in your locality? Are you getting sufficient drinking water? Has garbage piled up in your street? Just send a photo of the civic problem that you are facing in your town/city to the Municipal Administration Department through online along with your mobile number. Very soon, your complaint will be resolved within 48 hours and you will be sent an action taken report through SMS to your mobile.

In tune with AP chief minister N Chandrababu Naidu’s dream of transforming the state into a digital one, municipal administration and urban development minister P Narayana is ready to set up a mechanism in his department to resolve the complaints with regard to civic issues in every city/municipality within 48 hours.

This is named as “Online Grievance Redressal Tracking System” and it will be introduced in all cities and municipalities very soon. For now, this mechanism is being implemented as a pilot project in select municipalities across the state such as Kadiri and Hindupur.

According to municipal administration minister P Narayana, people dwelling in urban areas can register their complaints through Internet along with a photo of the civic problem. 

“Once a complaint is registered through web-based application along with photo, the Municipal Administration Department will forward the details of the registered complaint to the concerned functionary along with the photo to resolve the issue immediately,” he disclosed. Narayana added: “The issue will be addressed within 48 hours. Soon after resolving the complaint, the citizen will be informed of the action taken by the functionary through SMS over his mobile phone or through web-based application.”

This ‘Online Grievance Redressal Tracking System’ enables citizens to track the status of their complaint at any given time. Narayana said his department would extend this application to all cities and municipalities across the state within a week’s time.

Menu at NTR Canteens

The Andhra Pradesh government has more or less finalised the menu and prices of food items that will be available at NTR (Anna) Canteens, where food items will be provided at cheaper prices. The state government is planning to provide one Idli (65 grams) along with a cup of chutney for Rs 1. It is also planning to serve Sambar Rice/ Lemon Rice/Curd Rice (300 grams) for lunch for just Rs 5. Two chapatis along with one curry will be provided for dinner at a cost of Rs 5. Municipal administration minister P Narayana said NTR Canteens would be launched on November 1. In the first phase, the government would launch 10 canteens each in Visakhapatnam and Guntur along with five canteens each in Anantapur and Tirupati, he disclosed.

Basic Amenities to All: Minister

Stating that the state government is committed to providing basic amenities to all citizens living in urban areas, Narayana advised municipalities against levying taxes and use of coercive methods to make people pay taxes.

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