BENGALURU: From apps to manage ticketing to WiFi networks in train stations, the Indian Railways would soon be strengthened further through a host of digital initiatives, Union Railways Minister Suresh Prabhu said on Wednesday.
He was addressing the audience through video conference at the 24th edition of CII National Quality Summit organised in the city under the theme — The Digital Transformation of Business — Implications for Quality.
Prabhu said the government is working in co-ordination with Google on introducing WiFi networks in all railway stations. “Railways has already taken up several digital initiatives and more changes can be seen in the future. The taste of change has already begun,” he added.
Further, a SMS service where passengers can alert railways about dirty coaches would also be introduced. Once the complaint is received, the coach would be cleaned over the next two-three stations, he said.
The government would also introduce a system wherein complaints can be made through SMS, Twitter, phone and other platforms would be integrated to one. A GPS monitoring system is also in the offing, he said.
R Mukundan, chairman, CII Institute of Quality, urged companies to look at digital processes as a way of life. Companies that embrace digital processes are the ones that will be leaders of change and transformation, he said.