Flood-hit Innova owner asked to pay hefty sum to get his vehicle repaired

 Edappally-resident Rakesh Nair fell victim to a cruel joke when he sought to get his flood-hit Innova Crysta repaired.

Published: 06th September 2018 01:38 AM  |   Last Updated: 06th September 2018 01:38 AM   |  A+A-

Toyota Innova Crysta

By Express News Service

KOCHI: Edappally-resident Rakesh Nair fell victim to a cruel joke when he sought to get his flood-hit Innova Crysta repaired. For he was asked to pay a hefty sum just for the dealership to start working on his car.Rakesh alleged it was because he refused to tow the company line by not taking the insurance offered by the Nippon Toyota dealership at Kalamassery. 

“I did not take the insurance offered by the dealership as there was a substantial difference in the prices offered. Their quote was for Rs 1.5 lakh, against the Rs 50,000 price quoted outside. Both policies were offering the same coverage,” he said.

The vehicle was towed to the dealership on August 20 and surveyed by insurance officers the subsequent day. Rakesh claimed the work was yet to start on his car which cost an estimated Rs 3.75 lakh. “I was asked to deposit an advance of Rs 50,000 on August 31. People who have insurance policies offered by the dealership are not being asked to do this, though,” he alleged.

Rakesh said the selection of insurance policy was subjective and could not be a reason for treating a customer differently, he said. “All their sweet sales talks ended immediately when the vehicle rolled 
out of their dealership. Many of my friends are facing similar difficulties,” he alleged. 

Advance payment standard procedure: Nippon Toyota
Nippon Toyota officers refuted Rakesh’s claims and said paying upfront was a standard procedure for cash-settlement insurance claims.  “As for the delay, it is caused by the influx of vehicles after the deluge and the time taken to procure certain spare parts,” said Rahul, service advisor, Nippon Toyota.

Stay up to date on all the latest Kerala news with The New Indian Express App. Download now

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.