Jana Seva Kendras to provide multiple services

Published: 18th July 2013 11:58 AM  |   Last Updated: 18th July 2013 11:58 AM   |  A+A-

The State Government on Wednesday decided to expand the urban Jana Seva Kendras (e-Seva) here which was launched in the twin city of Cuttack and Bhubaneswar in 2010.

These e-seva centres will provide single window facilitation for multiple services like registration and issuance of birth and death certificates, kalyan mandap reservation and cancellation, payment of water tax and holding tax. Services like payment of electricity and telephone bills will gradually be made available.

Apart from government-to-citizen services, the Jana Seva kendras will facilitate services of technicians, carpenters, masons, electricians and plumbers for the citizens. It will also provide business-to-citizen services such as mobile top-up, booking and cancellation of train tickets and payment of LIC premium, official sources said.

The expansion of e-Seva centres was discussed at a high level meeting presided over by Chief Secretary J K Mohapatra here. Three e-Seva kendras in the City are located in Saheednagar, Kharvelanagar and Goutam Nagar.

The meeting decided to set up additional 30 such centres within the Bhubaneswar Municipal Corporation.

The Bhubaneswar Development Authority (BDA) was asked to work out the details of fund requirement, mode of operation expeditiously and  commission the services within three months.

The e-Seva kendra will have facilities for the public to register their complains and grievances and a mechanism will be put in place to resolve their grievances within reasonable time, sources in the Urban Housing department said.

The Chief Secretary asked Special Secretary, General Administration department, Niten Chandra, to provide permissive possession of the land for establishment of e-Seva centres.

Emphasising on quick garbage clearance in the city, the Chief Secretary asked BMC Commissioner S K Mishra to work out proper monitoring and supervision system for looking into service delivery of agencies awarded with outsourcing contract.

The ward officers should be visible on streets from 7 am to 9 am so that people can directly interact with him, Mohapatra said.

Out of 60 wards in BMC, garbage clearance has been outsourced in 40 wards.

Construction of 19 more vending zones, construction and management of public toilets and night shelters were also discussed in the meeting.

Development Commissioner Injeti Srinivas, Works Secretary S K Roy, BDA vice-chairman Vishal Dev and other senior officials participated in discussions.

* e-seva centres will provide single window facilitation for multiple services like registration and issuance of birth and death certificates, kalyan mandap reservation and cancellation, payment of water tax and holding tax.

* Services like payment of electricity and telephone bills will gradually be made available.

* It will also provide business-to-citizen services such as mobile top-up, booking and cancellation of train tickets and payment of LIC premium.

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