BHUBANESWAR: Next time you have any grievance or complaint to lodge, just take to the social media handles of the authorities concerned in your respective districts for immediate redressal.The State Government has asked all district collectors to go for early disposal of grievances received from citizens through social media in order to provide responsible administration.
Principal Secretary of Revenue and Disaster Management Department Chandra Sekhar Kumar has shot off letters to all district chiefs directing them to take early and appropriate action of the public grievances received through social media platforms.They have also been asked to instruct the Additional District Magistrates (ADMs) and other officers concerned and ensure that the action taken must be intimated to the Department.
“A lot of grievances are received by the Department from various quarters through social media accounts including twitter and facebook. These grievances are being forwarded to respective ADMs, Sub-Collectors and Tehsildars for taking appropriate action,” Kumar stated in the letter to the collectors.
He, however, expressed displeasure as the grievances were not attended properly even as the officers are intimated time and again and those are piling up as pendency at their level.
Stating that social media has become an integral part of good governance and it is an easy and dependable channel for communication at every level, Kumar pointed out that inaction on the part of officials being flagged in the social media by the applicants is causing huge embarrassment to the Government.
On December 13 last year, the State Government had unveiled a Social Media Grievance Handling System (SMGHS) to identify all actionable public complaints and seek resolution.Chief Minister Naveen Patnaik had launched the social media grievance cell to scale up Government-public interface through dedicated IT and mobile applications.
A dedicated software has been developed to capture all grievances addressed to Chief Minister’s Office (CMO) and tagged to social media handles of the Chief Minister.As per the system, any complaint tagged to CM and CMO are being forwarded to departments concerned, public and private agencies, district collectors and SPs for immediate resolution.The programme has been developed in such a way that it will ensure proper monitoring right from the registration of the complaint to its resolution within a fixed time frame.