HYDERABAD: A businessman from Saroornagar was in for a huge shock a couple of days ago when he received a large piece of stone in a box delivered from e-commerce site Amazon India. After placing an order for a wireless headphone, R Ranga received a faulty piece first. When he requested for a replacement, what he got in return was a stone.
Ranga said that he then spoke to the customer service executive, who told him that there is no way that the cost of the headphone, `580, could be refunded into his bank account.
“They told me that they are not responsible for the product as it is from a third party seller and the only thing that they can do is to credit the amount into my Amazon account,” Ranga told Express. “We did go through some mental agony. What if it was something expensive?” he said.
This is not the first time that online shoppers had to deal with this. Earlier, a Telangana man received two mangoes when he ordered a mobile phone. As recently as December 2017, a man from Maharashtra ordered for a phone through Amazon India worth `33,000 and again received stones.
While Express could not reach Amazon India’s management for a comment, a former employee of the company, who worked as customer service executive shared that cases like these come up only when third party sellers are involved. “The same is the case with Ranga, where Amazon India only delivers,” he said.