Bengaluru traffic cops take to social media big time

Will post real-time alerts on road conditions.

Published: 20th June 2018 02:08 AM  |   Last Updated: 24th June 2018 09:54 AM   |  A+A-

BENGALURU: If you want to experience a smooth ride by avoiding traffic jams, pothole-ridden roads or incomplete civic work obstructions on your route to and fro from work during peak hours, you would do well to check Bangalore Traffic Police’s (BTP’s) tweets or Facebook page before setting out. Real-time alerts posted by the traffic police will inform you the routes that you need to avoid to reach your destination without any hiccups.

BTP has started posting real-time traffic alerts on their Twitter handle and Facebook page to inform the public about hassles they could avoid while travelling, especially during monsoon.In Bengaluru, being a technological hub, social media is widely used by citizens to access information. Every traffic officer at  station level, Assistant Commissioner of Police (ACP) and Deputy Commissioner of Police (DCP) have their own Twitter handles through which they give out gave regular traffic updates to the public and even respond to their woes.

As of now, the DCP Traffic East’s Twitter account alone has 1,78,579 followers, while the main BTP — @blrcitytraffic — handle has a whopping 5,39,672 followers.“If a citizen complains of any traffic issue on social media, we will try to solve it at the earliest and inform them about the action taken ... in certain cases involving authorities such as BBMP, we inform them directly about the public complaints,” said Deputy Commissioner of Police, Traffic East division, Anupam Agarwal.

BTP’s social media presence is not restricted to Twitter alone. They are present on Facebook and Facebook Messenger as well.On Facebook (look for ‘Bengaluru Traffic Police’), BTP replies to negative comments of public and informs them about action taken, whereas Facebook Messenger is used to attend to individual complaints.  

The BTP also has its own application — Public Eye — which allows people to post pictures and videos of any traffic violation. Public Eye web portal can be used for lodging any complaint.  BTP’s immediate focus is to improve the response mechanism so the information flow from source areas can be increased, he said.

“Technical awareness is high among Bengalureans, who visit social media sites often and therefore, we decided to utilise social media services to reach out to the masses in just a few seconds,” said Agarwal.

Stay up to date on all the latest The Sunday Standard news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp