BANGALORE: Around 70 Air India passengers travelling from Mumbai to Bangalore in the AI 607 were stranded at the Bangalore International Airport (BIA) for over two hours.
The reason: a baggage mix -up at the Mumbai airport. As a result, many passengers were left in the lurch.
They alleged that they received no help from the Air India ground staff or seniors. “I was stuck at the BIA for over two hours. They claimed that our baggage was back at the Mumbai airport and would be sent in the next flight that would land at 11.45 pm. Many of us had our house keys in our bags and schedules of others who were on a business trip was spoilt. I have been forced to stay in a hotel now because of this mix-up. Sadly, no one attended to our problem,” alleged Jayprakash Rao, one of the passengers.
The flight had 118 passengers on board and landed in BIAL at 7.30 pm.
In the meantime, an Air India spokesperson maintained that baggage of only 20 passengers was left out in Mumbai.
“Baggages of a few passengers was left out in Mumbai. Their baggage will be brought in the next flight to Bangalore and they will be delivered to their homes. There was some mix-up with the baggage at Mumbai as there are many flights leaving from Mumbai at the same time,” the Air India spokesperson asserted.