BANGALORE : The 24x7 call centre of Bangalore Water Supply and Sewerage Board (BWSSB) has received 34,395 complaints from its total 6.5 lakh water connections. BWSSB claims to have attended to 99.58 per cent of complaints till December 2011.
In the initial days of its launch in 2010, the centre received about 70 calls per day which now have gradually escalated to more than one hundred calls per day. Of the total figure, 22,316 complaints are related to water supply like no water supply, low pressure, water contamination and irregular supply.
The complaints pertaining to sanitary connections like chokage, overflow, manhole cover missing, stood at 11,658. The board has also received complaints related to billing disputes like faulty meter, abnormal consumption, error in billing which stood at 421.
Speaking to Express, T Venkataraju, Chief Engineer of BWSSB said “We have attended to most of the complaints in a matter of just 48 hours, except some complaints which take some days to attend.”
Recently, BWSSB Minister Suresh Kumar had stated that the board has reigned to curb the loss of water due to leakages and to strengthen the existing call centre. On this note Venkatraju said “We are all geared up to take prompt action for the complaints pertaining especially to water contamination, leakage and sanitary connections.”
Venkatraju said that in the summer season, complaints were mainly related to the blockages in the sanitary line. “This blockage happens as greasy wastes from the kitchen like used cooking oil, dalda and others solidify when the water flow is less. This ends up as blockage, creating the mess. ”
During the rains many complaint pour in related to over flow, this happens as the rain water is let into the sewage system. If any one finds the water flowing on road, they open the manhole, letting all the water to flow into it. This leads to blockages.
Apart from the complaints from the call centre, board will also be receiving complaints at 106 service stations in the city, Venkatraju said.