E-solutions delivered at your doorsteps

BANGALORE: In a world where instant gratification is the name of the game you play, innovators across industries are looking at providing instant solutions too. One such interesting concept, d

Published: 28th March 2012 03:52 AM  |   Last Updated: 16th May 2012 09:47 PM   |  A+A-

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The team from e-Techies in Bangalore | EXPRESS PHOTO

BANGALORE: In a world where instant gratification is the name of the game you play, innovators across industries are looking at providing instant solutions too. One such interesting concept, developed by a group of techie friends, is causing ripples of excitement amongst computer and laptop users in the city.

If you get stuck while working on an important professional project on your computer or your system crashes when you are close to shooting the head off a zombie in a computer game, then do not fret. The solution is just a call away.

Professionals will land on your doorstep to set things right.

The service operates in two stages.They have a call centre for their customers who call in with problems that can be solved over the phone. If these solutions do not work, an engineer trained in solving the problem is sent out to your home.

What’s more, the engineer reaches your home before the pizza does. “We deal with computer repair service with online remote PC support for consumers.

The company was till date active in Delhi NCR and has now moved to Bangalore,” said Samarth Goyal, co-founder and CTO eTechies.in.

The service plans of eTechies has a mix of eight doorstep and remote services, which has computer ACM, one-time fix, annual support and one-time instant fix. “The sphere of repair and maintenance for consumers and small home office sector is evolving rapidly. Today everyone wants instant solutions for their problems. The solution is expected to be just a click away. Therefore, timely service providers for repairing personal computers, connected devices and software and also for plumbers, electricians and carpenters for regular maintenance work is definitely taking a step ahead and coming online. Doorstep and remote services are offered and depending on the nature of the issue, it gets resolved either online or the services reach at your doorstep within 24 hours.

From booking to payment, every aspect can be taken care of online. No matter where you are, issues can be handled with convenience and without any waste of time,” explained Goyal.

The company has a national toll free number 1 800 102 3311 and an in-house state-of-the-art technical repair centre.

Interestingly, the group of founder members are often questioned about why they chose to start operations at Bangalore, only after trying their luck in the North. “We knew Bangalore’s status as the IT capital having worked here for many years. This is why we chose to start in the North, establish and build a successful formula elsewhere, and then bring it to Bangalore,” he said.

With this e-solution leaving the citizens pleased, there sure will be more instant solutions that Bangaloreans can look forward to in the near future.

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