Cops Open Complaints Kiosk at Mantri Mall

Published: 15th November 2014 06:09 AM  |   Last Updated: 15th November 2014 06:09 AM   |  A+A-


BENGALURU: You will soon be able to lodge a police complaint without having to go to a police station and navigate jurisdictional and other hassles. The city police, partnered by Cisco, on Friday launched a platform called Remote Expert Government Services (REGS) which allows citizens to file complaints through a kiosk.

The kiosk, which has been set up at Mantri Mall, was inaugurated by Chief Minister Siddaramaiah and soon after, was used by one Yatish Kumar whose bike was stolen from Malleswaram. Siddaramaiah himself handed Kumar a copy of his FIR.

The kiosk will be operational round-the-clock and is powered by Cisco’s TelePresence System which includes an HD video and audio set-up along with a touchscreen and virtual keyboard.

The user can interact with a remote investigation officer to simplify the process of filing the FIR. A sub-inspector will be deputed to receive the complaint and process it. The officer will be stationed at the Traffic Management Centre in the city.

Complainants can scan their documents and will be given an acknowledgement within 15 minutes. All FIRs will be registered by the Vidhana Soudha police before being transferred to the jurisdictional police stations.

“We are taking another step towards making the police people-friendly. People need not worry about going from one station to another to file complaints,” Siddaramaiah said.

Other “people-friendly measures” launched on Friday included an online ‘lost report’ filing mechanism. This will be particularly useful while claiming insurance for lost electronic goods.


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