QUEEN’S ROAD: Various start-ups in the city pick up vehicles from your home or office, get it serviced and then drop them off. Most of are either app-based or web-based platforms one can call or register with to get your car or bike serviced at your preferred service centres. They also keep track of services and remind the customer when the next one is due.
Let’s Service, started around a month ago, has serviced around 200 bikes and is associated with more than 65 service centres. Founder Sachin Shenoy said, “Busy professionals in the city do not have time to service their vehicles and keep track of its maintenance. We keep a record for them and ensure that the vehicles are serviced periodically. About 75 per cent of bikers in India do not have a vehicle insurance. We also help people get their insurance and emission certificate issued and renewed.”
Let’s Service is now also planning to expand its services with a 24-hour road assistance for emergencies.
The car industry has also similar services to provide to their customers. For example, the app-only Cartisan and Wheels Wisdom which offers car wash and other service packages. Wheels Wisdom started its managed car service over a month ago. It is a web-based platform where people can choose the available slot for getting their car serviced. The car is then picked up and taken to the authorised service centre. The staff waits at the service centre and performs a quality check once the servicing is complete and brings it back home to the customer.
The customer also gets an option for a chauffeur driven back-up car. With an aim to create employment opportunities in India and elevate the quality of automobile industry, Sandeep Menon founded the company this July. He said, “We have slots booked for three weeks. We get only one car serviced a day. We are planning to expand and deal with more vehicles everyday but we will ensure that the quality is maintained.”
On the road
Currently, only one company offers emergency services on road in the city. Rescue, started operations in mid-2011, does this for both two-wheeler and four-wheelers. From puncture to battery breakdown, it attends to problems with its own trained mechanics who try to reach the spot within maximum 30 minutes of the call. Most issues are addressed on the spot, but if the need arises, the rescue team helps get the vehicles to the nearest service centres, or any other of the customer’s choice.
Co-founder Amit P said, “For emergency services, the most important thing is to reach the spot at the earliest despite traffic. We get around 80 to 100 calls a day and a maximum of them are from the bikers.” Though it is membership based, issues of the non-members who call them for the first time in an emergency are addressed.