City Police Commissioner S George has issued a circular to all police personnel in the city to behave courteously with people visiting police stations for redressal of grievances.
The circular pointed out how such courteous and considerate behaviour by a grade I constable Janakiraman attached to the law and order wing of Foreshore Estate Police Station had won the heart of a senior citizen who e-mailed an appreciation letter to the CoP.
Janakiraman was approached by Sankaran, a senior citizen and chartered accountant, of Mandavelipakkam, after the latter lost his Post Office Savings Bank Pass Books, which was necessary to withdraw the money, on June 10.
Though Janankiraman did not handle the crime wing, he took his time to receive the complainant in a courteous and considerate way and accepted the complaint letter which he promised to forward to the crime wing and get the necessary certificate to be produced in the post office for issuance of duplicate passbooks.
The policeman did not stop there. He coordinated with the crime wing and obtained the certificate, besides calling the complainant over phone and handing over the certificate to Sankaran two days later.
Moved by Janakiraman’s efforts, Sankaran emailed his pleasant experience along with a note of appreciation for George and his team.
Janakiraman’s efforts were referred to as ‘outstanding’, Sankaran said in the email and added that the policeman had a natural trait of courtesy.
“The constable who has a big moustache was known for his warm reception of the complainants. Even his fierce moustache beams with smile,” Sankaran noted in his email.
“Remember that every individual is entitled to courtesy and consideration. I expect such courteous behavior from all officers and policemen when affected public visit the police station. It costs nothing. But it brings happiness to them and to you,” George noted in his circular.
The copies were sent to all Inspectors, Assistant Commissioners, Deputy Commissioners, Joint Commissioners and Additional Commissioners of Police.
The circular was read out during the roll call recently and all the policemen were told to stick to it.