HYDERABAD: The inspection team from the GHMC, led by Mayor Mohammed Majid Hussain, has yet again stumbled upon inaction in the operations of the Citizen Service Centre. This time it’s the North Zone that was under scrutiny, after last month’s surprise visit to Central Zone circle offices revealed anomalies in CSC operations at the LB Nagar Circle Office.
Describing the functioning of the CSCs across the city as completely opposed to the intended purpose of cutting unwanted hassles between the citizen and department officers, the Mayor asked officers of the Secunderabad Circle Office and Malkajgiri Circle Office to stop giving guidelines and start respecting the office and position they hold.
“It has come to our notice that many of the grievances filed with the centre, instead of being replied through the same channel, are being forwarded to the respective departments. The citizens are then asked to pursue the complaint with the respective department instead of the grievance being addressed via the CSC, thereby defeating the entire purpose of the facility,” he pointed out.
Further, the Mayor said that the anomalies discovered in last month’s surprise inspection of the LB Nagar Circle Office had been rectified. “The Zonal Commissioner has given me a report saying that now all grievances are being replied through the CSC alone. Of course, a re-inspection might show different results,” he added.
The Mayor also expressed surprise at the month-long pending cases related to issuance of non-availability certificates (a list of nine sectors including the birth and death certificate) within the stipulated period of one week. Asked about the corporation’s plans to monitor the entire grievance addressal system to minimise customer harassment, he spoke of inducting IT solutions for the same.
“The software we propose will check if the grievance has been addressed within the stipulated time. Developing the same will take time, but as of now, we are relying on inspections and verbal orders to ensure the CSC serves its purpose,” he explained.