After the reintroduction of the system where phone numbers of drug inspectors (DI) are displayed at medical shops, officials of the Drugs Control Administration (DCA) said they receive more trivial calls than serious ones.
“A lot of people call us complaining that a drug store is not giving them discount or that a medical shop did not open. What are we supposed to do in these cases?” asked a DI. “Some people also call us complaining that the store is not selling them Schedule H drugs without prescription,” he said. DCA director general BL Meena said, “The phone numbers are displayed so that public can complain if they are sold expired drugs or if they are over- charged.” He urged the people to utilise the service properly.