Hyderabad International Airport launches Passenger is Prime programme

Passenger is Prime would see a host of new initiatives and measures and is aimed at delivering an enhanced level of experience and service to the passengers.

Published: 01st April 2017 07:40 PM  |   Last Updated: 01st April 2017 07:40 PM   |  A+A-


HYDERABAD: GMR Hyderabad International Airport Ltd (GHIAL), which operates the Rajiv Gandhi International Airport (RGIA), today announced launch of 'Passenger is Prime (PIP) programme.     

The programme, which would see a host of new initiatives and measures, is aimed at delivering an enhanced level of experience and service to the passengers.     

In the first initiative under this new programme, the airport is deploying across key touch points a dedicated team of more than young Passenger Service Associates (PSAs), available across the airport to assist and support passengers, GHIAL said in a statement.     

"These PSAs will play the role of passenger evangelists and they will also provide special assistance to passengers with special needs such as expecting mothers, ladies travelling alone, women travelling with infants, senior citizens and passengers with reduced mobility among others," it said.     

The staff chosen as PSAs had been provided with special training on service orientation under the aegis of Ramakrishna Math, Hyderabad.     

GHIAL CEO, S G K Kishore, said steps have already been initiated to expand the airport’s capacity significantly, and the construction work is expected to begin in the next couple of months.     

"The 'Passenger is Prime' programme is a natural progression of our continued focus on improving passenger experience at the airport, and we intend it to be the common platform for a host of new passenger-centric initiatives to be launched by various stakeholders who are a part of the Hyderabad Airport community," he added.


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on are those of the comment writers alone. They do not represent the views or opinions of or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp