HYDERABAD: Despite training and classes on citizen-friendly policing, several policemen ranking from inspector to constable rank still fail to deliver good services to citizens. The outcome of an analysis based on feedback collected from citizens in Cyberabad police commissionerate limits has shown that only 66 per cent of citizens are satisfied with the services provided by Cyberabad police. On July 23, the Cyberabad police started a feedback centre to collect information about services delivered by police officers to citizens, to consider such feedback as a key performance indicator. The feedback is being collected through a third-party agent.
Many officers have received a rating of between 10 per cent to 50 per cent. There are 66 such officers — inspectors, constables — against whom complaints have been made by the public, said an officer.
When the mechanism was started this May, the outcome was very poor. Only 30 to 40 per cent of people gave positive feedback. Public dissatisfaction is most regarding delay in considering complaints and starting investigation, failure of police to explain investigation procedure to complainants and explain legalities to victims, ruthless behaviour, expressing anger towards complainants and corruption.
“In last three months, 6,000 citizens received calls from the feedback centre, of which 34 per cent people are dissatisfied with services delivered by officers in Cyberabad,” said a senior police officer in the commissionerate. “Counselling will be given to unruly officers to bring about a change in their behaviour. If the same unruly behaviour prevails, departmental action will be initiated against such officers,” the officer said.