Yet again, Bharat Sanchar Nigam Limited (BSNL) has upset its customers withthousands of users in the state losing money during the past month.
Customers allege that the BSNL’s customer care service misled them by giving wronginformation about their Onam offer.
“Ireceived a message from BSNL stating that their talk time offer would beavailable till August 31. On seeing that, I recharged for Rs 110 on August 31. However,it was only later that I learnt that the offer was valid only up to August 30,”said Abdulla Raseem, a BSNL customer.
Also, those who purchased the Rs 220, Rs 330, Rs 440 and Rs 550 coupons werealso cheated of the offer.
“Thecustomer care service had earlier messaged that they w o u l d provide fullvalue top ups for Rs 220, Rs 330, Rs 440 and Rs 550 coupons. They specified thatthe offer was from August 1 to August 31. My entire family was using this offerthroughout the month. Even on August 31, they recharged expecting full talk time,but were in for a surprise. When we contacted the BSNL officials, they replied thatthe customer care had provided the wrong information,” said a customer PMymoonath.
“Whenwe demanded that the BSNL officials give us a refund, they refused,” he said.
TheBSNL’s officials response to ‘City Express’, was even more surprising.
“It was only after we send five lakh messages acrossthe state, did we realise that we had made a mistake. The offer was only validtill August 30, but we had mentioned August 31.”