Yet again, Bharat Sanchar Nigam Limited (BSNL) has upset its customers with
thousands of users in the state losing money during the past month.
Customers allege that the BSNL’s customer care service misled them by giving wrong information about their Onam offer.
received a message from BSNL stating that their talk time offer would be
available till August 31. On seeing that, I recharged for Rs 110 on August 31. However,
it was only later that I learnt that the offer was valid only up to August 30,”
said Abdulla Raseem, a BSNL customer.
Also, those who purchased the Rs 220, Rs 330, Rs 440 and Rs 550 coupons were also cheated of the offer.
“The customer care service had earlier messaged that they w o u l d provide full value top ups for Rs 220, Rs 330, Rs 440 and Rs 550 coupons. They specified that the offer was from August 1 to August 31. My entire family was using this offer throughout the month. Even on August 31, they recharged expecting full talk time, but were in for a surprise. When we contacted the BSNL officials, they replied that the customer care had provided the wrong information,” said a customer P Mymoonath.
“When we demanded that the BSNL officials give us a refund, they refused,” he said.
The BSNL’s officials response to ‘City Express’, was even more surprising.
“It was only after we send five lakh messages across the state, did we realise that we had made a mistake. The offer was only valid till August 30, but we had mentioned August 31.”