The Kerala State Information Technology Mission call centre has been receiving tremendous response, indicating that the public has begun to use it as a friendly service provider.
With more and more service added to it, the single window system received 6.5 lakh calls between January to November this year.
The call centre enables quick delivery of information which was earlier either inaccessible or difficult for the citizens to trace.
IT Mission director C Jayasankar Prasad informed that the call centre was made operational on all calendar days, including holidays, on a 24x7 basis.
The e-governance project of the State Government, the call centre, is situated in Thiruvananthapuram, under the direct supervision of the Kerala State IT Mission.
He said that it was equipped with 30 lines and a team of highly experienced and skilled call centre executives, answering the queries of citizens round the clock.
Over telephone, it provides information and also offers complaint registering services for the common man.
The call centre can be contacted at 155300 (mobile users prefix 0471) and is accessible from anywhere in Kerala. People using networks other than the BSNL should contact 0471- 2335523, 2115054 or 2115098. The consumer helpline can also be accessed through a toll-free number 1800 425 1550.
The details of schemes, plans and policies of various departments can be known from the centre. The details of formalities to be observed for obtaining a ration card, ration dealer licence, electric connection, building permit, correction of date of birth, registering name in employment exchange, motor vehicle registration and several other services are available at the Centre.
The information has been collected and arranged in an electronic database and is easily retrieved from the computers by the executives. There was no such centralised system earlier.
Earlier, the public had to visit various offices to get information. Now the call centre answers queries of 34 departments.
As part of enhancing the services, it has been proposed to revamp the functioning of the call centre utilising the latest technology available.