Emirates airline woos travellers with KIS

Published: 21st November 2012 11:52 AM  |   Last Updated: 21st November 2012 11:52 AM   |  A+A-

Emirates, which has emerged as a main operator in the Indian skies with to and fro flights from various destinations in the country, has incorporated a Knowledge-Driven Inflight Service (KIS), at the Windows 8 launch event in Dubai on Tuesday.

The KIS application is a progression of  the in-flight communication and customer relationship management device first introduced by Emirates for its pursers in 2004.

It will now run on the soon-to-be-launched HP ElitePad 900 business tablets, which will enable Emirates deliver unique  customer service and experience.  As the first global customer of the HP ElitePad 900, Emirates is creating a new KIS tablet that is light, attractive and has a long battery life, ideal for nonstop flights.

Combined with Windows 8’s touch-optimised user interface, which quickly shows the most important information via Live Tiles, the crew can spend more time interacting with customers in a unique and efficient way.   Pursers on the flight can use the KIS application to brief the cabin crew before every flight and understand how to best meet the personal preferences and needs of passengers.

The crew can also use the application to easily conduct in-flight upgrades to business class or first class for Emirates Skywards members, as well as customer feedback that is immediately routed to the headquarters upon landing.

When deployment across its fleet is complete, Emirates will have 1,000 HP ElitePad 900 devices running the KIS application on Windows 8.


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