SERC newsletter to educate consumers

Published: 30th November 2012 11:14 AM  |   Last Updated: 30th November 2012 11:14 AM   |  A+A-

Upset by the common man’s lukewarm response to public hearings conducted by it on crucial power sector developments, the Kerala State Electricity Regulatory Commission (KSERC) is donning a teacher’s role.   In an attempt to educate consumers about power-related issues, the Commission is launching a tri-monthly newsletter titled ‘Consumer Grid.’ The idea was born out of a need to make consumers aware about their rights, privileges and redressal modes, Commission secretary K Chandrasekhara Babu said.

 “There is a lack of proper awareness. For instance, we get calls at the Commission from people who have doubts regarding their electricity bills. The proper forum is the Consumer Grievance Redressal Forum (CGRF) and after that the Electricity Ombudsman. But few people know this. The newsletter is intended to plug the gap,” he said.   The public hearings convened ahead of fixing the new power tariff in July this year was characterised by tepid response from consumers. Though the Commission organised hearings in Thiruvananthapuram, Kochi and Kozhikode, only 242 people turned up in all.

 Even at the regular hearings conducted by the Commission, only the industries are represented in strength, not the domestic consumers who account for 85 lakh of the 1.03 crore KSEB consumers.   “Domestic consumers rarely study the issues. Few consumers are able to make head or tail of the statistic-heavy orders of the Commission,” said Ayyappan Nair, convener of Confederation of Consumer Vigilance Centre.


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on are those of the comment writers alone. They do not represent the views or opinions of or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp