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24x7 helpline in the pipeline

In its attempt to improve customer services, KWA is working on a helpline number to which customers can send text messages seeking delivery of water through tankers

Published: 06th November 2013 01:00 PM  |   Last Updated: 06th November 2013 01:00 PM   |  A+A-

The next time you face a water shortage at home, you can simply SMS the Kerala Water Authority (KWA) for help. In its attempt to improve customer services, the Authority is working on a 24x7 helpline number to which customers can send text messages seeking delivery of water through tankers, officials said.

 “At present, people seeking water supply through tankers have to come to our office and register and make the payment before water can be supplied,” said KWA Chief Engineer Sreekumaran Nair. “With the coming of the new system, people can text to the helpline number 8547638181 and they can make the payment either by cash when the water is delivered or it will be added to their bill.”

 This service is at present in the works and will be soon made available to the consumers in Thiruvananthapuram city.

New Office at Peroorkada

As part of implementing the new procedures for water connection, which seeks to “overcome delay in giving new water connections to aspiring persons” by reducing file movement delays and the influence of middlemen, a new water supply section office is being opened at Peroorkada on Wednesday. Coming under the Kowdiar sub-division, the people residing in the area may approach the Assistant Engineer at the new office for new connections.

 New water tanker lorries will also be flagged off at the inauguration by Water Resources Minister P J Joseph.



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