THIRUVANANTHAPURAM: Passengers travelling in reserved compartments can now demand their coach be cleaned by sending an SMS.
Thiruvananthapuram Division started On Board House Keeping Services (OBHS) in Kerala Express on Wednesday. The service will be extended to 26 more trains by February 17.
Toilets, doorways, gang ways, vestibules of the trains will be cleaned regularly from 5 am to 9 am and from 4 pm to 8 pm. In addition to this the cleaning work will be done whenever demanded for by the passengers.
Passengers have to send SMS to 9003161455 by typing “CLEAN” followed by the 10 digit PNR number on the ticket.
Coaches with environmental friendly bio-toilets will be attended during the service. Any blockage in the bio-toilet will be checked and removed. Spraying disinfectant for sanitation of toilets after washing and drying will be done along with providing deodorants. Liquid soaps and toilet tissues will be provided in the toilets of AC coaches. Spraying of room freshener and mosquito repellant will be carried out.
Performance of the OBHS staff will be monitored through feedback forms and scores given by passengers as well as TTEs.