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Shalin's Foxy Mantra for Happy Customers

When he was still in college, Shalin Jain knew he had a higher calling.

Published: 18th April 2016 06:00 AM  |   Last Updated: 17th April 2016 10:40 AM   |  A+A-

Shalin

When he was still in college, Shalin Jain knew he had a higher calling. He wasn’t there to just earn a degree. He was there to be inspired. And so, with nothing but his bedroom for an office and the college canteen as the test lab, he started Tenmiles, which launched its first product Happy Fox in 2011. HappyFox is now an independent company with a range of products built around customer service.

What inspired you to build a start-up at such a young age?

I worked hard during school with an aim to become a composer. Along with a friend we worked every day for almost two years to create a good portfolio for ourselves. In the process I learned a lot about computer software built for the music industry, integrations and interfacing with other devices. I always had an urge to create something from scratch. Building a tech product company was a natural progression. The challenge was always to produce something world-class that would sell globally with very limited resources.

What are the services Happy Fox offers?

Happy Fox is a customer service platform that helps companies provide exceptional service to their customers. Every company aims to improve customer satisfaction. We provide the apps that makes this process easy. Our Customer Service and request management system powers any company’s support backbone, while our live chat tool helps to provide customers instant gratification.

Tell us a bit about your college life. Do you think a college education is necessary for entrepreneurs?

I was a day scholar at Loyola College, Chennai. I once dozed off in my first class of the day; my professor let me sleep and woke me up before the end of the class. I loved being at college, I wasn’t there to earn a degree, but to be inspired.

What more should educational institutions should do to encourage entrepreneurs?

Institutes should connect more entrepreneurs and students. I have met students who are already building startups - they should get opportunities to showcase their work.

2011

Tenmiles launched its first product, ‘Happy Fox’

Happiest moment

When his dad gave up the idea of him becoming a Chartered Accountant

Reach out: www.happyfox.com



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