Shalin's Foxy Mantra for Happy Customers

When he was still in college, Shalin Jain knew he had a higher calling.

Published: 18th April 2016 06:00 AM  |   Last Updated: 17th April 2016 10:40 AM   |  A+A-


When he was still in college, Shalin Jain knew he had a higher calling. He wasn’t there to just earn a degree. He was there to be inspired. And so, with nothing but his bedroom for an office and the college canteen as the test lab, he started Tenmiles, which launched its first product Happy Fox in 2011. HappyFox is now an independent company with a range of products built around customer service.

What inspired you to build a start-up at such a young age?

I worked hard during school with an aim to become a composer. Along with a friend we worked every day for almost two years to create a good portfolio for ourselves. In the process I learned a lot about computer software built for the music industry, integrations and interfacing with other devices. I always had an urge to create something from scratch. Building a tech product company was a natural progression. The challenge was always to produce something world-class that would sell globally with very limited resources.

What are the services Happy Fox offers?

Happy Fox is a customer service platform that helps companies provide exceptional service to their customers. Every company aims to improve customer satisfaction. We provide the apps that makes this process easy. Our Customer Service and request management system powers any company’s support backbone, while our live chat tool helps to provide customers instant gratification.

Tell us a bit about your college life. Do you think a college education is necessary for entrepreneurs?

I was a day scholar at Loyola College, Chennai. I once dozed off in my first class of the day; my professor let me sleep and woke me up before the end of the class. I loved being at college, I wasn’t there to earn a degree, but to be inspired.

What more should educational institutions should do to encourage entrepreneurs?

Institutes should connect more entrepreneurs and students. I have met students who are already building startups - they should get opportunities to showcase their work.


Tenmiles launched its first product, ‘Happy Fox’

Happiest moment

When his dad gave up the idea of him becoming a Chartered Accountant

Reach out:


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on are those of the comment writers alone. They do not represent the views or opinions of or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp