NEW DELHI: The Telecom Regulatory Authority of India (TRAI) has moved a Delhi court seeking prosecution of Loop Mobiles India Ltd for rejecting its subscribers’ requests to switch over to another service providers in violation of the TRAI regulations.
In a complaint filed before Chief Metropolitan Magistrate Vinod Yadav, the TRAI had sought the court’s direction to summon and prosecute Loop’s managing director Sandip Basu and its chief regulatory officer Harish Kapoor for rejecting subscribers’ requests for number portability.
It alleged that the Loop rejected some requests for number portability in Mumbai circle in violation of number portability regulation provisions.
“The Regulation 12 of Telecom Portability does not provide for rejection of porting requests on ground of ‘Act of God’ and rejection under the category are not in consonance with the provisions of the said regulation,” TRAI said in its complaint.
The telecom regulator said that after it had launched mobile number portability in January 2011, it directed all service providers including Loop to furnish compliance of various provisions of the Telecom Portability Regulations.
To ascertain correctness of compliance given by Loop, the regulator had obtained data pertaining to rejections of porting requests in Mumbai circle. During scrutiny, it was found that the service provider had rejected a number of requests under the category of “Act of god” and certain on ground of “contractual obligations” and “outstanding payment dues”.
It further said that in reply to a showcause notice, the company informed that due to some technical error the system wrongly captured the code “Act of god”.