The Aam Aadmi Party government on Monday scrapped any future janata durbars after more than 50,000 people mobbed Chief Minister Arvind Kejriwal at the first such meeting on Saturday.
There was total chaos at the location of his first public meet, as the crowd broke barricades and stood on chairs. Kejriwal was forced to leave the location, as Delhi Police was unable to manage the masses.
Kejriwal on Monday said instead of holding janata durbars, the State government would streamline and strengthen the Public Grievance Redressal System for the benefit of the people. Clarifying that he would still visit different parts of the capital city, area-wise every Saturday for the people to be able to meet the CM, he said there was no need for the people to come to the Secretariat anymore, and that the government would open new channels for them to report their grievances online, via post and through calls.
The Chief Minister said a call centre would be established for people to book complaints, and a system would be set up online too.
On Monday, he set up an education minister’s helpline on which parents can register complaints regarding harassment faced during nursery admissions, for which Delhi is notorious.
Apart from this, the Kejriwal government had also set up an anti-corruption helpline, which has been deluged with calls. Speaking about the progress of the helpline, Kejriwal said 36,000 calls have been received, and FIRs have been registered against two Delhi government employees, while three persons have been arrested for graft.