STOCK MARKET BSE NSE

Indian Airports Now Amongst World's Best Service Providers

Published: 04th June 2014 07:03 PM  |   Last Updated: 04th June 2014 07:06 PM   |  A+A-

NEW DELHI: New Delhi's Indira Gandhi International Airport (IGIA) and Mumbai's Chatrapati Shivaji International Airport (CSIA) have found place in the top five of the best service quality providers in the world.

While IGIA has been adjudged as the second best in the 25-40 million passengers per annum (MPPA) category in the world in the Airports Council International's (ACI) airport service quality (ASQ). CSIA is the fifth best in the list.

Rajiv Gandhi International Airport1LL.JPGEven Hyderabad's Rajiv Gandhi International Airport (RGIA) has won the second best service quality award in the 5-15 MPPA category.

Airport-wise, the Delhi International Airport Limited (DIAL), the company which manages the IGIA said that the award was bestowed by the ACI at a ceremony in Seoul on May 27 2014.

This is the third time in a row that IGIA has won the coveted award for airport service quality (ASQ) from ACI.

"In an airport setup, it serves as the cornerstone for not just delivering a world class passenger experience consistently but also achieving a healthy financial performance," said I.Prabhakara Rao, chief executive, DIAL.

"We strongly believe that if we ensure sustainability in all our services, retail offerings, operational efficiency, and environment friendliness then we can attain perpetual success."

IGIA has made rapid progress in enhancing the service quality over the last seven years since its privatisation.

The airport scored a 4.84 points on the ASQ scale out of 5 points and has been recognised as the sixth best airport in the world amongst 235 participating airports.

IGIA's ASQ score of 2007 stood at 3.02 points and a ranking 101 out of the 125 participating airports.

IGIA has an annual capacity of over 60 million passengers. Around 36.88 million passengers passed through it in 2013. It also handled nearly 600,000 tons of cargo and over 300,000 air traffic movements (ATM) during the same period.



Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp