Railway Survey Shows 85 Percent People Satisfied With Its Services

Published: 21st August 2015 03:24 AM  |   Last Updated: 21st August 2015 03:24 AM   |  A+A-

Railway

NEW DELHI: The railways may have been criticised for poor services, train delays and stale food, but the first real-time passenger amenities survey has surpised the railways itself as it showed that over 85 percent passengers found the services satisfactory.

The railways has launched a 24X7 all-India helpline number, 138, for passengers to complain and seek solutions in real time.

The survey was done based on the feedback provided on 138 in July 2015.

Passengers were asked to rate platform cleanliness, punctuality, air conditioning in coaches, the quality of bedrolls, food quality and train cleanliness as good, satisfactory or bad. The survey data is being monitored both by Railways Minister Suresh Prabhu and Minister of State Manoj Sinha.

Services.JPG 

On an average, 200,000 passengers were contacted every day and over 85 percent of them found the services satisfactory, while four percent found it bad and the rest found it good.

“It is the first time that the railways has collected real-time feedback. Our aim is that in the coming months those who rated railway services as satisfactory should upgrade their rating to “good” and those who rated the services as bad should rate it first as satisfactory and then good,” said a railways official.

Stay up to date on all the latest Nation news with The New Indian Express App. Download now
(Get the news that matters from New Indian Express on WhatsApp. Click this link and hit 'Click to Subscribe'. Follow the instructions after that.)

Comments

Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the newindianexpress.com editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on newindianexpress.com are those of the comment writers alone. They do not represent the views or opinions of newindianexpress.com or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. newindianexpress.com reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp