NEW DELHI: The Indian Railways is all set to end the coach class divide. Working on suggestions from passengers, Railways Minister Suresh Prabhu has asked the ministry to ensure parity in basic services in non-AC and AC coaches. This comes after a passenger wrote to Prabhu over non-availability of basic amenities such as mugs in toilet and dustbins in non-AC coaches, which are provided in AC coaches.
The minister sent the proposal to the Railway Board and asked them to ensure that such facilities are provided in all coaches irrespective of the travel class. According to a railway official, the proposal was given serious consideration and will be implemented soon in all train coaches.
Prabhu has been receiving hundreds of suggestions from passengers and all are directed to the officials concerned for analysis. Some such suggestions like having dustbins in all coaches to check littering have already been implemented.
All senior officials, including DRMs and GMs, are now on Twitter and Facebook. Any suggestions or complaints related to their division are marked to them for redressal.