NEW DELHI: It was a pleasant surprise for Prabakara Babu, a Chennai resident when MoS for the PMO and Personnel and Public Grievances, Dr Jitendra Singh called him up to seek feedback on grievance redressal. Babu’s grievance related to Prime Minister’s Scholarship for Ex-servicemen wards was received on September 3 in the department of Ex-servicemen’s Welfare. On September 4, his grievance was forwarded to subordinate organisation, Kendriya Sainik Board for appropriate action.
The Minister sought his feedback regarding the response given by the government to the grievance that was disposed of within a month(on September 30 as per record).
The Minister made the second call to Vijay Anand, a resident of Tumkur, Karnataka who had filed a complaint on December 30, 2014. Anand had received a new gas connection on December 26, 2014. At the time of booking, the agency had mentioned two options - `5,500 for 2 cylinders and `7,100 for 2 cylinders, regulator and a stove. He chose the `5,500 option but at the time of delivery he realised the original price was just `3,050. Anand’s case was disposed of after 2 months on March 2, 2015.
Singh said he wants to make more random calls to public directly which will help the government connect with citizens and receive suggestions from them.