Soon, you may get passport from post office

If the pilot project in the capital by the year-end is successful, all Indian post offices will start issuing the document

Published: 25th September 2016 05:43 AM  |   Last Updated: 25th September 2016 05:43 AM   |  A+A-

NEW DELHI: Getting a new passport is set to be easier as the Postal Department is planning to start issuing the document through its countrywide network of offices. As the government grapples with a lack of manpower for the huge number of applications, the department will process applications under a pilot project in the capital by the year-end.

The Postal Department will start processing passport applications at major post offices in the capital by the year-end. If the project is successful, all Indian post offices will start issuing the document.

Soon.jpg“Since the Ministry of External Affairs (MEA) has not been able to cope with the huge application demand for passports and a lack of manpower, it will delegate the task to the postal department. We are in the final stages of discussion with the MEA,” a senior official in the postal department said.

He added that the reason of starting the pilot project in Delhi is to resolve the unforeseen operational problems that may arise on a day-to-day basis.

There are five Passport Seva Kendras (PSK) in the capital, which handle 2,000 applications per day. Applicants who want a passport have to first take an online appointment to submit their application. The demand is so huge that most applicants have to wait even three-four months for an appointment.

However, there are three categories at the PSK, namely A, B and C. Category A is outsourced to Tata Consultancy Services (TCS), whereby the applicant’s documents are uploaded and fingerprints and photographs are taken. The other two categories, B and C, are managed by the MEA.

“Category A will be still outsourced to TCS. For the B and C categories, instead of MEA employees, the Postal Department will carry out the task. Postal employees are also undergoing training to get the applications done,” the official said.

It is expected that around 150-200 applications will be processed from a post office. According to the MEA, over 1.2 crore passport-related applications were processed in 2015, marking a growth of 18 per cent over 2014. As of March 31, 2015, the Indian Postal Service had 1,54,939 post offices, of which around 90 per cent are in rural areas and the rest in urban areas.

Stay up to date on all the latest Nation news with The New Indian Express App. Download now


Disclaimer : We respect your thoughts and views! But we need to be judicious while moderating your comments. All the comments will be moderated by the editorial. Abstain from posting comments that are obscene, defamatory or inflammatory, and do not indulge in personal attacks. Try to avoid outside hyperlinks inside the comment. Help us delete comments that do not follow these guidelines.

The views expressed in comments published on are those of the comment writers alone. They do not represent the views or opinions of or its staff, nor do they represent the views or opinions of The New Indian Express Group, or any entity of, or affiliated with, The New Indian Express Group. reserves the right to take any or all comments down at any time.

flipboard facebook twitter whatsapp