Long pending claims worth rupees 730 crores for JCOs and other ranks in Indian army

The drive is to clear long pending cases of claims of Junior Commissioned Officers (JCOs) and Other Ranks (OR) of the Indian Army.

Published: 25th September 2023 12:12 AM  |   Last Updated: 25th September 2023 12:12 AM   |  A+A-

Notes, Money, Currency

(Express Illustrations)

By Express News Service

NEW DELHI: In a phase-wise joint drive, to enhance the satisfaction level amongst the Junior Commissioned Officers (JCOs) and Other Ranks (ORs), the Army Headquarters and the Controller General of Defence Accounts (CGDA), the office that heads the Defence Accounts Department have been able to clear claims worth Rs 730 crore including Rs 400 crore only in the month of September. The current Pan-India outreach Phase is Phase 1 of the drive. Phase 2 will be conducted in the first two weeks of October and balance grievances will be scrutinised.

The drive is to clear long pending cases of claims of Junior Commissioned Officers (JCOs) and Other Ranks (OR) of the Indian Army.

The Indian Army was receiving lots of grievances from the JCOs and OR that the claims had not been passed due to various observations. The issue was raised with the CGDA and the Joint CGDA (Grievances) in an unprecedented move worked expeditiously in complete synergy with the Indian Army and analyzed all cases one by one through their PAOs.

Measures were instituted to fast-track the passing of claims especially pertaining to Children's Education Allowances, House Rent Allowances, Pay Fixation cases etc. 

To execute the task, a War Room was established in the CGDA and cases were being monitored closely. This exercise has benefitted a large number of JCOs and ORs and it is going to continue in future too.

The outreach commenced at the beginning of this month, spearheaded by Joint CGDA (Grievances) of the CGDA office in which camps were established in all 48 Pay and Account Offices. Similarly, the Indian Army activated its Records Offices to address all cases on priority.

Records Offices (an Army setup) are responsible for checking the correctness of the claims while the vetted claims are finally passed/ paid by the Pay & Accounts Offices (set up under the CGDA - generally located near the Records Offices). There are a total of 48 Records and PAO offices across India, one for each Regiment, Arm or Service.

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