The Warangal Municipal Corporation’s Single Window Cell (SWC) tap connection project has been nominated for the Most Innovative ICT Implementation eIndia Governance Summit to be held at the Hyderabad International Convention Centre here on July 23, 24. The IT-based project became operational from April this year and has been remarkable in bringing transparency and accountability.
Getting a water connection was a tedious process in Warangal till the setting up of the SWC. The SWC front office for water supply simplified customers’ access to the basic service making the process easier and more reliable.
The Warangal Municipal Corporation after successful completion of the Urban Infrastructure Development Scheme for Small and Medium Towns (UIDSSMT) project has achieved a 57 p.c. increase in total number of connections sanctioned in 2012-13 compared to 2011-12.
The SWC is an IT-based innovative initiative. The entire work flow is IT-based, thereby bringing transparency and accountability. The SWC is accessible for G2C service.
The service delivery through this cell is remarkably faster and it is being appreciated by the customers. The process involves not only sanctioning of new water connections but also regularising illegal connections identified by the field staff.
This service is provided through e-seva and meeseva centres.