You can now expect power supply to be restored in your area within a specified time. In order to bring in greater accountability and ensure better service from electric supply companies (Escoms), offices of Ombudsmen and Grievances Redressal Fora would be set up in all districts in the next few days.
According to the plan, a superintending engineer rank officer would be appointed as ombudsman and the office would also have an executive engineer rank officer as member secretary and one representative from the consumer. The forum would look into all consumer grievances and complaints against Escoms, Energy Minister D K Shivakumar announced on Monday.
The government has also fixed the timeframe for delivery of services, with fines for those who miss deadlines. The fines for various lapses would be notified soon, Shivakumar said.
Asked about the fairness of appointing more government servants than public representatives, he said engineers will not be from the same region and there will be no interference in their functioning.
“This is just the beginning and necessary corrections would be effected based on feedback,” Shivakumar assured. Shivakumar admitted that the department had been facing a shortage of transformers and facilities for their repair. “I will meet transformer manufacturers to explore the possibility of procuring compact transformers keeping in mind the needs of the farmers,” Shivakumar said.
He also assured that efforts would be made to improve the system for repairing transformers and reduce time for their repair.
New Solar Policy
The government is set to unveil a new Solar Energy Policy to provide electricity to remote areas and also bridge the demand and supply gap. Huge arid areas of the state would be utilised to tap solar energy.
The policy would contain several innovative features to encourage people to install roof-top solar panels to meet not only their domestic energy needs, but also to sell excess power to Escoms, Shivakumar said.
Deadline for services
■ Ombudsmen have to deliver verdicts on any complaint within 60 days
■ Power should be restored within six hours in case of fuse-out complaints in urban areas and within 24 hours in rural areas
■ Snapped wires should be restored within 10 hours in urban areas and in 24 hours in rural areas
■ Repair or replacement of transformers within 24 hours in urban areas and 72 hours in rural areas
■ Voltage fluctuation complaints should be rectified within seven days
■ Disconnected connections to be restored on the day of payment of bill
■ Conversion of single phase to three-phase within 30 days of request