HYDERABAD: July is the month when students confirm their admissions at various colleges. This is the season when they apply for income, caste, birth and other certificates, at Mee Seva Centres. However, some applicants complained that the work is not getting done at the centres within stipulated time, and they were asked to visit the departments concerned to get their certificates or documents, repeatedly.
An objective of Mee Seva Centres is to deliver universal and non-discriminatory delivery of all government services to citizens and businessmen. People have to submit filled in application forms with fee at the centres and the certificates or documents are supposed to be delivered in fixed time.
However, with the centres’ organisers asking some applicants to visit the government departments, people are angry that their time is getting wasted.
“We have applied for caste certificate at a Mee Seva Centre around 42-days ago. My daughter has to attend a counselling for admission on Monday and we have not got the certificate yet. They assured us they would upload it on Monday,” said the father of an applicant, who visited a Mandal Revenue Officers’ (MRO) office, here.
The staff members said that they are unable to deliver the services as there is delay in approving certificates at MRO offices or other departments.
“The work to clear the applications stalls when all our staff gets involved in other works such as survey of assigned lands. At such times, the forms get piled up and hence the delay. Also, some applicants do not submit hard copies of application forms assuming soft copy is enough. When they visit the Mee Seva Centres, they are asked to visit MRO offices,” said a MRO from the city.
The officer added that in some cases, certificates could not be issued as required proofs are not submitted.
“First, we apply and pay fee at the Mee Seva Centres and then we are asked to come here. What is the point of applying at the centres,” said the father of another applicant, waiting at an MRO office, who did not want to be quoted fearing the work would get stalled.
Joint Collector of Hyderabad Bharati Hollikeri said she did not receive any complaints on the issue and instructions were passed on to MROs to issue the certificates at the earliest since this is the time when students apply for admissions.
“So far, we have not received any complaints. So we thought everything was going smoothly. People can always approach us in case of such issues. Asif Nagar and Bahadurpura MRO offices receive thousands of applications in a day. There might be some delay due to heavy number of applications,” she said.